Frequently Asked Questions

Everything you need to know about shopping with Bprimal.

What shipping methods do you offer?

We offer standard and express shipping across all regions. Standard shipping typically takes 3-7 business days, while express delivery arrives within 1-3 business days.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please visit our Returns Portal to initiate a request and receive a prepaid shipping label.

Do you offer international shipping?

Yes, Bprimal ships worldwide. Shipping costs and delivery timelines vary depending on the destination country and are calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna.

How do I know if a product is in stock?

Stock availability is updated in real-time on our product pages. If an item is out of stock, you can sign up for email notifications to be alerted when it is back in inventory.